Reporting to the Managing Director, Head of Events is responsible for overseeing the logistics, delivery and production of the Don’t Panic event portfolio of 60+ events / £2.5m turnover both in the UK & Internationally, whilst managing a team comprising of one Senior, four Event Managers & two executives. Pivotal in the day-to-day running of the agency, ensuring all internal departments meet deadlines and requirements.


Responsibilities include:

Event Team Leadership

  • Responsible for managing the events team including senior event managers, event managers and event executives. Conducting weekly 1 to 1’s looking at project status, client reports & budgets
  • Responsible for motivation and development of the events team and ensuring individual’s projects commercial success
  • Responsible for the increased delivery standards & procedures ensuring an effective smooth delivery process
  • Conduct appraisals, setting yearly goals & 3-month reviews
  • Ensuring a training and development programme is in place for each team member
  • Supervise the quality and standards of work across the events team and their duties
  • Train junior members of the team in effective event delivery
  • Produce and manage the TAP plan & annual resource plan
  • Ensure all KO & project plans are created and milestones met
  • Full overview & sign-off of portfolio’s AV, entertainment & host options
  • Full overview & sign-off of branding costs / requirements
  • Chair & manage judging sessions where needed
  • On-site event management & sense check
  • Produce largest shows & assist with health and safety including the preparation of Risk Assessment Method Statements, Event Plans, Emergency Procedures as required
  • Monitor & manage event budgets across portfolio ensuring on track to hit target and spot projects failing or that need additional resource.
  • Manage effective post event evaluation with all client and Don’t Panic events to ensure effective continuous improvement
  • Supervise, direct and co-ordinate the activities of staff, subcontractors and participants as required to successfully execute all aspects of the event in the planning and execution of the event
  • Produce post event evaluation reports and meet with clients and sponsors as required to review events and secure future bookings

Senior Leadership Team

  • Attend monthly Senior Leadership Team Meetings to report on the portfolio, events & team
  • To pro-actively take forward SLT related key strategic objectives
  • To be an active member of the senior leadership team contribute to business planning, business development and strategy
  • Attend weekly Interdepartmental project meetings across the portfolio
  • Working with the Sales Manager and sense check the departments resourcing weekly to ensure correct projects are getting the attention needed
  • Working with the Sales Manager to maximize income through ticket sales, entry fees and sponsorship
  • Work closely with the Creative Director to manage the ongoing events calendar ensuring events are launched with appropriate and achievable lead times
  • Work closely with the FD & MD to create profit targets for portfolio
  • Responsible for supplier management & negotiations where applicable
  • Supervise and manage the creation and distribution of event briefing document
  • Annual Portfolio Profit management (monitoring, reporting)

Individual Job Specific

  • Account direction of the exhibitions & larger accounts such as Prolific North, PRmoment, SEMrush & the Search Branded events.
  • Responsible for the implementation of new owned event ideas into the portfolio, to ensure they logistically fit and fall when resource can allow to reduce risk / staffing costs
  • Sign-off for portfolio’s timelines & suggest prices to MD for approval.
  • Responsible for the co-ordination of the creation of proposals: ideas, materials, on occasions budgets & actual proposals in MD’s absence.
  • Responsible for checking proposals.
  • Attend New business meetings / pitches where applicable.
  • Responsible for account growth through year-on year-increases, re-
    quoting post de-brief.
  • Managing ongoing client liaison and personally managing key accounts as agreed with the MD
  • Deliver high quality levels of customer service in keeping with the Don’t Panic brand and ethos
  • Work closely with clients / the Don’t Panic team to define event objectives and create and deliver appropriate event solutions
  • Chair top-level client meetings.
  • To accurately complete time sheets on a weekly basis
  • Supervise and manage event bookings, ticket sales and registration to ensure a seamless delegate booking experience, accurate records and provide high levels of delegate liaison
  • Work with clients / Don’t Panic team to create compelling, engaging content, sourcing speakers as required
  • Manage the production of presentations and scripts to ensure professional event delivery


Job requirements:

  • University degree or relevant work experience
  • 5+ years events experience
  • Proven negotiating skills
  • An understanding of the digital industry
  • Ability to develop professional relationships in all aspects of the position, resulting in stable, consistent, reliable and courteous communications with all parties
  • Ability to multi task across numerous complex projects with varied deadlines
  • Ability to problem solve and work independently
  • Excellent organisational, planning and project management skills
  • Proven ability to take direction
  • Proven ability to prepare accurate budgets and manage expenditure
  • The ability to present and pitch for new business
  • High level of written and verbal communication skills
  • Excellent attention to detail
  • Solid business acumen, management, leadership and problem-solving skills
  • Strong IT skills including Microsoft Office
  • Effective time management skills
  • Driving license and own car (mileage allowance is paid)
  • Willing to travel, with flexibility around working hours



Standard office hours are 8.30am – 4.30pm with a 30 minute lunch break, Monday to Friday. Office hours may vary in accordance with job requirements and with the approval of the Company Directors.



22 days per year + 3 days at Christmas + birthday off.



Pension scheme, breakfast on Mondays. Time off in lieu given on an agreed basis / when relevant. Travel within the UK or overseas when attending events. Regular social events.




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